Technical Support Questions

Find answers to common questions posted by others.

• Cortex Onboard & WatchMate Apps display "Trying To Connect" after update to iOS 14
• All screens have "No GPS Position!"
• What does VSWR mean and why do I care?
• How can I examine the incoming NMEA data stream to check for problems?
• Why is my WatchMate 850 Transponder reporting Error 04 Antenna Problem and switching itself into silent mode?
• I always see headings and bearings in true rather than magnetic
• Running vmAIS on 64bit Ubuntu
• How to solve iOS Wi-Fi connection issues to smartAIS transponders?
• My MAC crashes and reboots when I try and connect over USB
• External Alarm support in XB-8000
• How to update firmware in XB-8000 or WatchMate Vision
• WMX850 (WatchMate 850) Firmware Update Instructions
• Mac: USB driver or vmAIS installation can't be opened
• Change baudrate
• Reprogramming the MMSI
• Using "rubber duck" antennas
• Not being received by GX2100 (or similar) VHF with AIS
• Does using the splitter make targets disappear?